Facet replaces your desktop POS, customer spreadsheet, and repair logbook with one AI-native cloud platform — engineered for high-ticket relationships and serialized inventory.
Everything your store needs to run — and grow
No add-ons, no middleware, no swivel-chair integrations. Facet ships with every workflow a luxury jeweler needs.
Ring up high-value transactions with serialized inventory, dynamic tax rules, trade-in credits, split tenders, and gift certificates — all in under 30 seconds.
Every client's spouse, anniversaries, ring size, wish list, and lifetime value in one view. No more sticky notes or spreadsheets.
Anniversary reminders, gift suggestions, wish-list matches, and personalized outreach drafts — automatically surfaced every morning.
Layaways, repairs, appraisals, memo-out, and trade-ins with intake forms, photo capture, status tracking, and automated customer updates.
Track every piece by SKU — 4Cs, metal, weight, certificate. Aged-inventory alerts, reorder forecasts, multi-location transfers, and vendor management.
Native card processing with rates starting at 1.9% + 10¢. No third-party integrations, no surprise fees. Chip, tap, and high-ticket approvals built for jewelry.
Your book of business, finally organized
In luxury retail, the customer relationship is the product. Facet treats your client book as the asset it is — and turns every anniversary, birthday, and wish-list into a revenue opportunity.
Michael Chen
VIP · Client since 2018 · LTV $184,200
Anniversary in 18 days
10th anniversary · Emma · May 3, 2026
Wish list · 3 items
Cartier Love bracelet · Emerald drops · Rolex DJ
Facet AI suggests
Reach out with the diamond solitaire pendant ($4,200) that matches his wife's Cartier Love bracelet — 87% pairing match with past purchases.
Every jewelry workflow, in one place
Layaway, repair, memo, appraisal, trade-in — workflows legacy POS ignored or bolted on as afterthoughts. Facet treats them as first-class citizens.
Built for this decade. Not the last one.
| Capability | Facet | Legacy POS |
|---|---|---|
| Cloud-native architecture | — | |
| AI-driven clienteling | — | |
| Integrated card processing | — | |
| Mobile & tablet first | — | |
| Real-time multi-location visibility | — | |
| 4Cs-aware inventory search | — | |
| Automated anniversary outreach | — | |
| Built-in appraisal workflow | ||
| Windows desktop only | — | |
| Per-terminal licensing | — | |
| Separate CRM required | — |
“Facet turned our client book into a revenue engine. Anniversary outreach alone drove $180K in same-quarter repeat business.”
Priya Shah
Owner, Shah Fine Jewelers
“We replaced our legacy POS, a separate CRM, and a spreadsheet-based repair log. One tablet now runs the whole store.”
Marcus Reynolds
GM, Reynolds & Co.
“The 4Cs search is a game-changer. Our associates find matching center stones for trade-ins in seconds, not minutes.”
Jessica Okonkwo
Head Buyer, Amara Diamonds
A live, click-through demo — loaded with sample clients, inventory, and opportunities.